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J.D. Power and Associates
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Audi overtakes BMW as India's top-selling premium brand
… Within seven years, India will become the world's third-biggest car market, up from No. 6 today, researcher J . D . Power and Associates predicts. In India, more than many other markets, being the top-selling brand can provide a big boost to marketing …
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In boon for Japan's automakers, yen tumbles over milestone
… quality scores. The company had to wait until 2012 to return to pre-crisis levels of quality, based on assessments from J . D . Power and Associates , Consumer Reports and ALG Inc. U.S. automakers used that window to reduce labor costs and invest in building cars …
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Jaguar's U.S. boss leads drive to boost brand's image, awareness
… Jaguar for future products. Does Jaguar still suffer from the perception of poor quality? It ranks very high in the J . D . Power and Associates Sales Satisfaction Index and Customer Service Index studies but lags the competition in sales. Until now we just haven …
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Goss: 'We have to move the Jaguar brand image forward'
… Jaguar for future products. Does Jaguar still suffer from the perception of poor quality? It ranks very high in the J . D . Power and Associates Sales Satisfaction Index and Customer Service Index studies but lags the competition in sales. Until now we just haven …
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Connecting with service customers
… other roles. Dealerships will have better results if they mirror their customer base better, Poskey said. According to J . D . Power and Associates , women make up 35 percent of a dealership's service department customers. Tailoring his coaching Pipher said he …
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GM's connected car: Brought to you by Allstate?
… probably" include wireless connectivity or the ability to sync with their smartphones, according to an April 25 study by J . D . Power and Associates . At least 40 percent of vehicles worldwide will be connected by the end of the decade, Citi's Michaeli estimated …
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New guidelines should make driving safer
… the vehicle's center stack to match what they can do on their iPhones and Androids, according to a recent study by J . D . Power and Associates . Many consumers want the vehicle's infotainment center powered by their smartphones. Using Bluetooth to link the …
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U.S. sales projected to rise 7% as annual rate stays above 15M
Drivers replacing aging vehicles will keep U.S. auto sales "in a healthy holding pattern" in April, J . D . Power and Associates and LMC Automotive said today while raising the forecast for the full year. April sales will rise 7 percent from …
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Jaguar Land Rover hires industry veteran
… He will head warranty, parts operations and owner relations. Jaguar was ranked third among luxury brands in the 2013 J . D . Power and Associates U.S. Customer Service Index Study. But Land Rover has been the lowest-ranked luxury brand in the survey for three …
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Infiniti gives all comers free concierge service
… created to improve customer satisfaction at Infiniti. Infiniti had just been ranked dead last among premium brands on J . D . Power and Associates ' 2010 Sales Satisfaction Index, which measures consumer dealership impressions. By 2012, Infiniti had risen to second …
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Used-car shoppers want it all online
… should post rich information online to sell used vehicles, not just new ones, according to respondents in a new study by J . D Power and Associates . The 4,200 auto shoppers who participated in the 2013 Third-Party Automotive Website Evaluation Study said they …
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Jaguar Land Rover hires industry vet
… He will head warranty, parts operations and owner relations. Jaguar was ranked third among luxury brands in the 2013 J . D . Power and Associates U.S. Customer Service Index Study. But Land Rover has been the lowest-ranked luxury brand in the survey for three …
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Jaguar Land Rover N.A. names Duke Hale to head customer service
… parts operations and owner relations in this newly created post. Jaguar was ranked third among luxury brands in the 2013 J . D . Power and Associates U.S. Customer Service Index Study. Land Rover continues to lag -- it has been the lowest rated among luxury brands …
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Hyundai to take 'global action' to fix brake light switch
… Hyundai fell to 18th in a key U.S. quality survey by J . D . Power and Associates , from 11th in 2011. "Part of the reason [for the ..... vehicles such as Sonata," Dave Sargent, vice president at J . D . Power and Associates , said in an e-mail interview with Reuters before the …
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Publisher Peter Brown honored
J . D . Power and Associates President Finbarr O'Neill, right, presents Power's President's Award to Peter Brown, publisher and editorial director …
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Tire study: Replacement rate runs higher for run-flats
… far more likely than conventional tires to need replacement because of a flat or blowout, according to a new study by J . D . Power and Associates . Power's 2013 U.S. Original Equipment Tire Customer Satisfaction study found that nearly one-third of the car …
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Ford seeks best real-world mileage measurements
… marketing we put out there," Carter told the audience at the 2013 Automotive Forum, an industry conference sponsored by J . D . Power and Associates and the National Automobile Dealers Association. Without citing specific examples, Carter said suspect claims make …
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VW finance arm pushes to go paperless
… electronically may yield some savings, but that was not the impetus behind VW Credit's investment. The driver was the J . D . Power and Associates customer satisfaction survey, which shows that one of buyers' biggest pet peeves is waiting inside the FandI office …
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Toyota's Carter: Industry's dubious claims hurt consumer trust
… marketing we put out there," Carter told the audience at the 2013 Automotive Forum, an industry conference sponsored by J . D . Power and Associates and the National Automobile Dealers Association. Without citing specific examples, Carter said suspect claims make …
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AutoTrader CEO Perry to resign May 1
… Automotive Forum in New York City, a day-long forum that precedes the New York International Auto Show. The forum is presented by J . D . Power and Associates , the National Automobile Dealers Association and the New York auto show.
